Updated January 2015
This policy, herby incorporates all of our policies, terms and conditions, rules and directing lines included on this site, as well as our terms and conditions policy. Any undefined terms in this policy will be defined inside our terms and conditions policy.
This policy is in effect since January 1st 2013. Your continued use of this site from now on signifies your acceptance of this policy. We reserve the right to modify the provisions in this policy without prior notice to you; it is your responsibility to ensure you are aware of the latest changes by revisiting our policies from time to time
Original receipts are required at the time of service request for all repairs covered under a product warranty or service contract. I understand that a non-refundable deposit is required on all repairs not covered under a product warranty or service contract. Without being notified, I agree to pay up to, but not exceeding, the minimum approval amount stated on the receipt. I understand that you will notify me for approval of all repairs that will exceed the minimum approval amount stated on the receipt before my product is repaired.
If you are unable to receive my approval to exceed the estimate, the product will be returned not repaired. I further understand and agree that in some instances you may not be able to perform repairs or services due to conditions pre-existing to my delivery of my product for repair or services, such as, defects or failure in any software, data, or computer hardware component. I understand that in the event that repairs or services cannot be performed, a service representative will attempt to contact me and that no further work will be performed on my product.
Replacement parts will be new or rebuilt parts that perform to the factory operational specifications of the product. I agree that your technicians may repair all apparent defects unless otherwise requested. For no additional charge, you will correct any defects in workmanship of the repair services provided they are reported to you within 90 days from the date of pick up.
I understand I must report any physical damage (i.e., dents or scratches) of my product(s) at time of pick up or I waive any claims I may have related to such physical damage.
I understand that this service form must be presented when picking up my completed product. When my product is complete, you will attempt to notify me via Canada post certified mail if you cannot contact me via telephone. You accept no responsibility for any product not picked up within 30 days after you obtain a receipt indicating delivery or attempted delivery of the certified letter was made. I agree that you may dispose of any unclaimed goods and hereby release you and waive any claims regarding such dips.
By sighing below, I agree to a minimum labor charge for troubleshooting my product in the event that such labor charges are not covered by my product warranty or service contract. I agree that charges for parts and labor may apply to the repair services I request if not covered by a product warranty or service contract, and I must refer to the terms and conditions of my product warranty or service contract for information about coverage and applicable charges. For example, problems with products that may not be covered by a warranty or service contract might include damage that is the result of acts of nature (i.e., lightning, floods, infestations, etc.), cleanings, and customer adjustments or miscarried instructions.
I AGREE THAT I MUST BACK UP MY DATA, SOFTWARE, INFORMATION AND/OR FILES.
You will NOT back up any data, software, information and/or files on my computer or other product unless I specifically request that you do so and for an applicable fee prior to the performance of any repair or service. In the event that you cannot backup any data, software, information and/or files, I understand that you may only make a single back¬up copy of such data, software, information and/or files which shall be erased /destroyed if this copy is not promptly picked up by me. FURTHER, I AGREE THAT WHETHER OR NOT I REQUEST YOU TO BACK UP ANY DATA, SOFTWARE, INFORMATION AND/OR FILES, IN NO EVENT SHALL YOU BE LIABLE FOR ANY LOSS, ALTERATION OR CORRUPTION OF SUCH DATA, SOFTWARE, INFORMATION AND/OR FILES.
In some circumstances, if you find it necessary, your product may be sent to a regional service center offsite, vendor or third party servicer, which may be out of province, in order to complete the repair.
I, THE UNDERSIGNED, AGREE THAT PRIOR TO DELIVERING MY PRODUCT TO YOU FOR REPAIRS OR SERVICING IT IS MY RESPONSIBILITY, (1) TO BACK UP THE DATA, SOFTWARE, INFORMATION OR OTHER FILES STORED ON MY COMPUTER DISK DRIVERS, PERIPHERALS, MP3 PLAYER, DVD PLAYER, CAMCORDER, DIGITAL CAMERA AND/OR ON ANY OTHER ELECTRONIC STORAGE DEVICE; AND (2) TO REMOVE ALL VIDEOTAPES, COMPACT DISKS, FLOPPY DISKS, LASER DISKS, CASSETTES, DVDS, FILM OR OTHER MEDIA FROM MY PRODUCT, I AGREE THAT YOU AND/ OR YOUR THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE UNDER ANY CIRCUMSTANCES FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY DATA, SOFTWARE, INFORMATION, FILES, VIDEOTAPES, COMPACT DISKS, FLOPPY DISKS, LASER DISKS, CASSETTES, DVDS, FILM OR OTHER MEDIA.